Refund policy

To be eligible for a Refund, Return or Exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

 

Returns 

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return

To start a return, you can contact us at contactus@ajdezines.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at contactus@ajdezines.com OR you may call us at +91-8448862620.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Email us at contactus@ajdezines.com or WhatsApp us at +91-8448862620, explaining the issue along with a picture within 48 hours of receiving your order. 

Exceptions / non-refundable items 

Digital products such as Gift Cards cannot be refunded.

Exchanges 

In the unlikely event that your merchandise arrives damaged, or there is an issue in the size kindly email us the details along with a picture within 48 hours of receiving your order.

On confirmation over email from us, reverse pickup will be arranged.

We will replace the returned item or issue a refund on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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